How to Order

Place an Order

To place an order at Raw Factory Flavor is easy. We have provided here with a guide line to assist you on how to place an order with us.

  1. Choose product that you want to buy and click ‘Add to Cart’.
  2. Continue shopping or click ‘Checkout’ to place order.
  3. You will be redirected to a customer details page. For new user, fill up the form and register. For existing user, you just need to login to load up all the existing details.
  4. Click ‘Place Order’.
  5. You should receive an email for the corresponding order.
  6. Proceed to make payment via the accepted payment method. At the moment, only Bank Transfer is supported.

Make a Payment

Malaysia (including Sabah/Sarawak)

To make online payment:

  1. Login to your preferred online banking.
  2. If you are not a Maybank2u user, ensure to choose Maybank as the recipient bank.
  3. Make payment using funds transfer to the following account:
    Recipient name: Ibrahim bin Inon
    Account no: 151071097845
    Email: payment@rawfactoryflavor.com
    Remarks: Please state the order ID
  4. Once the transaction completed, capture the original receipt by making a screen shot, scanner or mobile phone camera. Ensure the reference number is clear to see with naked eye.
  5. Attach the picture and send it to Whatsapp at +6019 219 5154 or email to payment@rawfactoryflavor.com. Please also state your order ID.
  6. Once the payment has been confirmed via Whatsapp or email from our side, we will send you another confirmation email and proceed for shipment.
  7. You can check also check the order and shipping status at My Account page.

To make manual bank transfer via auto-teller machine (ATM) or cash deposit machine (CDM):

  1. Go to nearest Maybank ATM/CDM.
  2. Choose bank transfer option for ATM or cash deposit option for CDM.
  3. Make payment to the following account:
    Recipient name: Ibrahim bin Inon
    Account no: 151071097845
  4. Capture the original receipt via mobile phone camera or scanner. Ensure the reference number is clear to see with naked eye.
  5. Attach the picture and send it to Whatsapp at +6019 219 5154 or email to payment@rawfactoryflavor.com. Please also state your order ID.
  6. Once the payment has been confirmed via Whatsapp or email from our side, we will send you another confirmation email and proceed for shipment.
  7. You can check also check the order and shipping status at My Account page.

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

 

Product Shipment

If the payment has been confirmed, we will process your order for delivery or pick up. You can choose to have your order delivered to you via PosLaju shipping or self pick-up at our store from 2 PM – 2 AM everyday. If the order is confirmed after 3 PM, PosLaju shipment will be done on the next day (except Sunday).